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Terms of service · v1

Fabricate Terms of Service

Effective date: 2026-04-29 Version: 1

1. About Fabricate

Fabricate is an online platform that introduces people who want a 3D-printed part ("Creators") to people who own a 3D printer and are willing to print one ("Makers"). Fabricate is not a manufacturer. We do not produce, inspect, deliver, or guarantee any printed part.

Fabricate is operated by HELIXDREAMSCO LTD (Company Number 17158644) registered at 26 Watermint Quay, Craven Walk, London, N16 6DD, United Kingdom. Contact: helixdreamsco@gmail.com.

By using the platform you accept these Terms and the Privacy Policy. If you do not accept them, you must not use the platform.

2. The contract for a print is between Creator and Maker

When a Creator accepts a Maker's bid, a separate contract is formed directly between that Creator and that Maker for the production and handover of the printed part. Fabricate is not a party to that contract. Fabricate's role is limited to:

  • presenting Maker bids to Creators,
  • collecting payment from the Creator and holding it in escrow until pickup,
  • releasing payment to the Maker once pickup is confirmed,
  • providing chat, dispute, and verification tooling.

Disputes about quality, fit, suitability, defects, delays, or unprinted/wasted material are between Creator and Maker. Fabricate may, at its sole discretion, mediate a dispute or refund (in whole or in part) the escrowed amount, but is not obliged to do so.

3. Eligibility and verification

You must be 18 or older and able to enter into a binding contract under the laws of England and Wales. Makers must complete identity verification through our third-party identity provider (Stripe Identity) and have a calibration print approved by Fabricate before bidding. Verification is a fraud-reduction measure. It is not a guarantee of a Maker's competence, honesty, or printer condition.

4. Pickup and handover

Pickup of printed parts happens at the Maker's location, at a time agreed between Creator and Maker. Fabricate is not present at handover. You acknowledge that:

  • You attend the pickup at your own risk.
  • Fabricate provides no transport, insurance, supervision, or vetting of the pickup location.
  • Any injury, damage, theft, or other loss arising at or near a pickup is a matter between the parties present, and (where applicable) the Maker's own occupier's-liability insurance.

Nothing in this clause excludes liability for death or personal injury caused by Fabricate's negligence, or any other liability that cannot be excluded under English law.

5. Files and intellectual property

You retain ownership of the files you upload. By uploading, you grant Fabricate a non-exclusive, royalty-free, worldwide licence to store, process, and display your file solely for the purpose of operating the platform (running quotes, sharing the file with the assigned Maker, and producing the test-strip stencil).

You confirm that you own or have a licence to use the file. Do not upload anything that infringes copyright, trademark, design rights, or other third-party rights. Fabricate is not responsible for the content of user-uploaded files and may remove any file that, in our reasonable view, infringes rights, breaches the Acceptable Use rules below, or risks legal exposure.

To the extent permitted by law, Fabricate is not liable for: loss of files in transit, accidental disclosure of files to a Maker who fails to delete them after a job, or any third-party copying of files outside our control.

6. Payments, fees and refunds

Payments are processed by Stripe Payments Europe Ltd. Fabricate holds escrow only as a service provided through Stripe Connect; the regulated payment service is Stripe's. The Creator pays the bid amount plus the platform fee at the point of bid acceptance; the Maker is paid out after pickup is verified.

Refunds (full or partial) may be issued by Fabricate at our discretion, typically following a dispute. Where Fabricate issues a refund, the Maker's payout is reduced by the refunded amount. Fabricate is not liable for delayed Stripe transfers, bank fees, currency conversion, or refund processing times outside our control.

The platform fee is non-refundable except where required by law or where Fabricate, in its sole discretion, agrees otherwise.

7. Disputes

Either party may file a dispute via the in-app dispute tool. Fabricate reviews disputes and may resolve them in favour of either party, with or without a refund. Fabricate's decision is final between the platform and the parties. A party who disagrees with the outcome may pursue the other party directly under their print contract; Fabricate has no further obligation.

8. Acceptable Use

The full list of what's prohibited lives in our Acceptable Use Policy, which is incorporated into these Terms by reference. In summary, you must not use the platform to:

  • print or order parts that are unlawful in England and Wales — including firearms and firearm components, restricted offensive weapons, lock-picking and security-defeat tools, drug paraphernalia, counterfeit goods or trademark infringements, items requiring regulatory approval we can't verify (medical devices, certified toys, food-contact items), or any sexual or explicit content involving minors;
  • harass, defame, or impersonate another user;
  • attempt to circumvent the platform fee by arranging payment outside Fabricate;
  • scrape, bulk-export, or attempt to reverse-engineer the platform.

The Acceptable Use Policy contains the authoritative, detailed list. We may suspend or terminate accounts that breach these rules without refund, and report serious breaches to law enforcement where required by law.

9. Limitation of liability

Subject to clause 11 (Things we cannot exclude), Fabricate's total aggregate liability to you for any claim arising out of or in connection with the platform — whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, or otherwise — is limited to the higher of (a) £100 or (b) the platform fees Fabricate has actually received from the transaction giving rise to the claim, in each case assessed across all related claims.

To the maximum extent permitted by law, Fabricate is not liable for:

  • the act or omission of any Maker or Creator (including negligence, fraud, or breach of contract by them);
  • defects, delays, or failures in any printed part;
  • any damage arising at, before, or after pickup;
  • loss of business, profit, opportunity, goodwill, anticipated savings, or data;
  • any indirect or consequential loss;
  • breach by Stripe, Resend, or any other third-party processor we rely on, except to the extent caused by our own negligence.

10. Indemnity

You agree to indemnify Fabricate against any third-party claim arising from (a) your breach of these Terms, (b) content you upload, (c) your interactions with other users on the platform, or (d) your use of any printed part outside the platform.

11. Things we cannot exclude

Nothing in these Terms excludes or limits liability for: death or personal injury caused by Fabricate's negligence; fraud or fraudulent misrepresentation by Fabricate; any liability that cannot be excluded under the Consumer Rights Act 2015, the Unfair Contract Terms Act 1977, or UK GDPR / Data Protection Act 2018; or any consumer right that is non-waivable by law.

12. Account suspension and termination

Fabricate may suspend or close your account at any time for breach of these Terms, suspected fraud, or for any other reason on reasonable notice. You may close your account at any time by emailing us; closure does not refund platform fees already paid and does not extinguish open disputes.

13. Changes to these Terms

We may change these Terms at any time. When we do, we'll bump the version number, post the new text at /terms, and require you to re-accept on your next visit before continuing to use the platform. Continued use after re-acceptance is your agreement to the new terms.

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Each party submits to the exclusive jurisdiction of the English courts, except that consumers may bring proceedings in the courts of their habitual residence under retained EU consumer law.

15. Contact

Questions, data-protection / GDPR queries, and disputes you can't resolve in-app: helixdreamsco@gmail.com.

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